President Victoria Seals arranged for our program through an introduction of AWER president-elect Christopher Hempfling. Chris presented Ms. Novella Tascoe, a healthcare executive, attorney, and entrepreneur, who discussed her organization, NovellaCare, and the concept of hospital-at-home care. Novella Tascoe, JD, MHA, PMP is the Co-Founder and CEO of Hospital in Your Home USA, an innovative healthcare company focused on delivering high-quality care where patients live. Through Hospital in Your Home and its chronic disease management arm, NovellaCare, she leads programs that combine in-home clinical services, remote patient monitoring, and care, plus community coordination to improve outcomes and reduce avoidable hospitalizations.

  With more than a decade of experience in healthcare leadership and consulting, Ms. Novella’s work sits at the intersection of care delivery, business strategy, and community impact. Her entrepreneurial journey is rooted in identifying gaps in traditional healthcare and building practical, scalable solutions that prioritize both people and sustainability. Through her background in healthcare policy, reimbursement, and community based care, Ms. Novella developed a way to bring the hospital to the home, to the joy and relief on many people who needed an “in-between” strategy linking the resources of the hospital to the convenience and safety of “my home”, which is what NovellaCare does.

  When patients are discharged to their homes, too many do not know what to do next. And lengthy gaps between visits of six months or more can occur. Ms. Novella says the patents are not failing the healthcare system; rather there’s a gap of care that requires a new system to make sure patients are re-connected with the hospital’s resourses to enable on-going monitoring and support between doctor visits. Part of Ms. Novella’s magic lies in connecting reimbursement of services tied to patient verified proof of service where the patient exercises the control needed.

  NovellaCare ensures early warning signs are not missed, medications needed are delivered in a timely fashion, communication is on-going … one huge benefit: unnecessary readmissions to the hospital.

  How does all of this happen? Mainly through a system of communications among key participants: better partnering with doctors and clinics which extends care between visits to assure continuity. NovellaCare provides monitoring chronic conditions at home, including clinical oversight and coordination among resources that lead to patients not being forgotten but helping patients access the care that’s needed when it’s needed.

  NovellaCare goes beyond the medical system … actually it includes working relationships with important non-medial players in city government, colleges and educational institutions, community-based organizations … all of which interact with senior centers. Ms. Novella sums up both the necessity and success of NovellaCare… ‘When healthcare, education, and when community partners are meeting people where they are, we prevent crises, preserve dignity, and build stronger communities together.”

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Neil Shorthouse, Keyway Speaker Reporter