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AWER Member Survey: What We Heard

June 2026 Member Feedback Summary

Ten members responded to the June 2026 survey. The results show strong feelings of fellowship, belonging, and clear communication, while also identifying important opportunities to strengthen attendance, service engagement, membership value, and the club's long-term sustainability.

Survey Snapshot

Survey AreaPositive*NeutralNegative*
Overall satisfaction60%10%30%
Meeting value80%0%20%
Service engagement50%10%40%
Fellowship and belonging80%20%0%
Communication90%0%10%
Cost and value70%10%20%

*Positive combines "Strongly Agree" and "Agree." Negative combines "Disagree" and "Strongly Disagree."

What Members Value Most

  • Fellowship and belonging remain a clear strength. Eighty percent of respondents feel welcomed, included, and connected.
  • Communication received the strongest overall rating, with 90 percent agreeing that the club communicates clearly and consistently.
  • Most respondents believe meetings are a good use of their time, with 80 percent rating meeting value positively.
  • Several members expressed appreciation for the support they receive with volunteer projects and for the fellowship within the club.

Opportunities for Improvement

  • Service engagement: Members want more local service projects, particularly opportunities that directly connect the club with the West End community.
  • Attendance and participation: Some respondents expressed serious concern about low weekly attendance, limited active participation, and the effect on leadership capacity and club sustainability.
  • Strategic focus: One member recommended centering service efforts on Booker T. Washington High School and the broader school cluster to deepen the club's community identity and impact.
  • Social connection: Members would welcome additional social gatherings that build camaraderie outside regular Friday meetings.
  • Membership retention: One respondent indicated an interest in ending membership, reinforcing the importance of proactive member outreach and engagement.

“I would love some additional social gatherings and service projects that get us into the West End community.”

Posted by Neil Shorthouse
July 23, 2026

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